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Distributor Support Center

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Distributors FAQ

How do I become a distributor?

Wednesday 20th of September 2017

To become a distributor:

To begin the process, download and fill out the Registration Form and email it to distributors@spaceshipinstitute.org.

The Form can be found at the top of the Distributors Support Center main page (click on Forms).

A direct link to the Form: https://support.keshefoundation.org/form.php?section=distributors&alias=distributor_application


What is the minimum order quantity?

Wednesday 20th of September 2017

For your domestic stock replenishment: 5 units per order.
For drop ship orders: there is no minimum.
If you have questions: distributors@spaceshipinstitute.org


What are the prices for distributors?

Wednesday 20th of September 2017

Costs of products are listed in a document entitled Schedule A which is provided to potential distributors when they are sent a Distribution Agreement. The Schedule lists product costs, weights, dimensions as well as suggested retail prices.


Do distributors have to pay for orders in advance of shipping?

Wednesday 20th of September 2017

Yes, at least 5 days in advance. The goods are readied for delivery after payment is received.


If we have overstock we can't sell, can we return the items and get refunded?

Wednesday 20th of September 2017

Overstock can not be returned. We will however work with you and suggest a market that has high consumption and low available stock.


Can I drop-ship (ship to my customers directly from the Foundation's factory)?

Wednesday 20th of September 2017

Yes. When you place the order, please ensure to enter the customers shipping information and we will ship is direct to the customer for you.


Where can my customers get more information about the products?

Wednesday 20th of September 2017

Please direct them to The Keshe Foundation Support Centre which can be accessed via the Keshe Foundation home page "Support FAQ."

As well, as a distributor, you should have the knowledge and information needed to answer your customers queries.


Is there a factory in my country?

Wednesday 20th of September 2017

We have factories in Italy and the USA (Arizona), with many more opening globally soon.


How do we handle warranty cases and exchanges?

Wednesday 20th of September 2017

Distributors are responsible for replacing damaged customer product and/or refunding customers. However, you can contact the Foundation and issue a claim for replacement and/or a refund. When making the claim, you will need to provide documentation to prove your claim.


Once the payment is confirmed, how long will it take for my order to ship?

Wednesday 20th of September 2017

Distributors have priority. Delivery times dependent upon stock availability. If a delay occurs, you will be informed.

Delays only occur due the following reasons: 1. demand, 2. out of stock. Otherwise, our shipping is usually 3 days to a maximum of 2 weeks. Some orders from Italy will take longer.


Do I have exclusive rights for distributing in my area?

Wednesday 20th of September 2017

No exclusive territories are granted to any distributor unless it is warranted (earned).


Does the Foundation provide the Commercial Invoice for Customs border crossing?

Wednesday 20th of September 2017

A commercial invoice is a document used in foreign trade. It is used as a customs declaration provided by the person or corporation that is exporting an item across international borders. The Foundation will provide this document. It will be in the packing slip when the order is shipped.


Will the orders be delivered by the foundation, or is it the responsibility of the distributor to pick up the order?

Wednesday 20th of September 2017

This depends on the factory. Some factories allow pick ups, others do not.


Where can I view witness testimonials about products? Can I use these testimonials to promote the products?

Wednesday 20th of September 2017

Go to the homepage, keshefoundation.org, and click on "Testimonials"
Yes you can use the testimonials to promote sales.


Can I copy product images or any other Foundation image and use them in advertising?

Wednesday 20th of September 2017

Yes. However, you will need the permission of the Foundation and will have to follow the guidelines of the Distribution Agreement pertaining to use of said.


Can I view the manual for the home power system?

Wednesday 20th of September 2017

Yes. At this link: https://blueprint.keshefoundation.org/manual.php or go to the Foundations home page, click on "Blueprint Site" (see the top of the page for the manual link).


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