Distributor Support Center

Home > Distributor Support Center > FAQ: Distributors FAQ

Distributors FAQ

What are the prices for distributors?

Wednesday 30th of September 2020

Costs of products are listed in a document entitled Schedule A which is provided to potential distributors when they are sent a Distribution Agreement. The Schedule lists product costs, weights, dimensions as well as suggested retail prices.

Do distributors have to pay for orders in advance of shipping?

Wednesday 30th of September 2020

Yes, at least 5 days in advance. The goods are readied for delivery after payment is received.

Where can my customers get more information about the products?

Wednesday 30th of September 2020

Please direct them to The Keshe Foundation Support Centre which can be accessed via the Keshe Foundation home page "Support FAQ."

As well, as a distributor, you should have the knowledge and information needed to answer your customers queries.

How do we handle warranty cases and exchanges?

Wednesday 30th of September 2020

Distributors are responsible for replacing damaged customer product and/or refunding customers. However, you can contact the Foundation and issue a claim for replacement and/or a refund. When making the claim, you will need to provide documentation to prove your claim.

Do I have exclusive rights for distributing in my area?

Wednesday 30th of September 2020

No exclusive territories are granted to any distributor unless it is warranted (earned).

<< Back

FAQ Categories

Support Center

The support center is here to help answer any questions you might have regarding a broad range of topics.

Please browse our options. If you cannot find an answer to your question, please use the contact form to reach out to us and someone will contact you.

Thank you for your continued support.

The Keshe Foundation Team

Find a Distributor

Find a Distributor