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Distributors FAQ

What are the prices for distributors?

Tuesday 20th of August 2019

Costs of products are listed in a document entitled Schedule A which is provided to potential distributors when they are sent a Distribution Agreement. The Schedule lists product costs, weights, dimensions as well as suggested retail prices.

Do distributors have to pay for orders in advance of shipping?

Tuesday 20th of August 2019

Yes, at least 5 days in advance. The goods are readied for delivery after payment is received.

Where can my customers get more information about the products?

Tuesday 20th of August 2019

Please direct them to The Keshe Foundation Support Centre which can be accessed via the Keshe Foundation home page "Support FAQ."

As well, as a distributor, you should have the knowledge and information needed to answer your customers queries.

How do we handle warranty cases and exchanges?

Tuesday 20th of August 2019

Distributors are responsible for replacing damaged customer product and/or refunding customers. However, you can contact the Foundation and issue a claim for replacement and/or a refund. When making the claim, you will need to provide documentation to prove your claim.

Do I have exclusive rights for distributing in my area?

Tuesday 20th of August 2019

No exclusive territories are granted to any distributor unless it is warranted (earned).

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