Please make sure that before issuing the payment you have received an order number.
As soon as the payment is confirmed from our bank you will receive and email that the order status is Paid.
If you do not have an order number it's possible you have not completed the ordering process. In this case please go to http://www.keshefoundation.org/webshop select the products, add them to the cart and checkout - follow the Next steps and very important Confirm the order at the end. As soon as the order is completed an email will be sent to you with the order number.
The support center is here to help answer any questions you might have regarding a broad range of topics.
Please browse our options. If you cannot find an answer to your question, please use the contact form to reach out to us and someone will contact you.
Thank you for your continued support.
The Keshe Foundation Team
